Cancellation Refund Policy
You must be 18 years of age to book hotels on Ootyhotels.org and to check into any hotels listed on Ootyhotels.org
Your credit card is charged the total cost above at time of purchase.
Prices and room availability are not guaranteed until full payment is received.
Failure to check into the hotel, will attract the full cost of stay at the hotel being charged to your credit card.
Changes or cancellation may result in fees up to full cost of your stay as per below.
Cancellations within 48 hours of checking-in and No-Show, will attract the full cost of stay (including taxes) as penalty charge.
Cost of first night (including taxes) and administrative fee shall be charged for cancellations with more than 48 hours before checking in.
Partial cancellations made within 48 hours of checking in will attract the full cost of the nights cancelled (including taxes) as penalty charge.
Partial cancellations requested before 48 hours of checking in :
If the 1st night is cancelled, then the cost of the 1st night (including taxes) and administrative fee will apply as penalty charge.
If any other night is cancelled, then no charge (except for administrative fee) for the night(s) cancelled.
All hotels charge a compulsory Gala Dinner Supplement for the Christmas eve and New Year's eve on the stay during respective periods.Besides, other special supplements may be applicable during festival periods such as Diwali, Dusshera etc.
The charge for the same as applicable at the hotel would have to be cleared directly at the hotel.
Ootyhotels.org shall not be responsible for any such additional charges levied by the hotel other than the room charges.
Ootyhotels.org issues the refunds within 30 working days from the check-out date, after deducting the charges as per the cancellation policy above.
The refunds are issued to the same account from where the payment is made.
The refunds can take longer to reflect in your account as it is upto your bank on how soon it processes the refunds.
Minimum amount of INR 500 or 10% of booking amount, whichever is higher will be charged for any cancellations in addition to the hotel cancellation charges.